Global Concierge Service
AEL offers a 24/7 global concierge service to its clients. These services are available to AEL VIP clients as a courtesy and without service charges. Our concierge services are a key differentiator for AEL and provide a great value addition to our excellent flight operations and flight support services.
With decades of experience in the industry by its Owners AEL is equipped and trained to provide all of the necessary services that ensure that the VIP’s expectations are exceeded.
Our locations
Our headquarters are based in Nairobi JKIA Airport, with additional locations worldwide ensuring a local reach to every station globally.
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With decades of experience in the industry by its Owners AEL is equipped and trained to provide all of the necessary services that ensure that the VIP’s expectations are exceeded.
- AEL researches lodging options and makes hotel arrangements for the flight crew at each destination. In addition, Meet and Assist Services, Rent–A–Car and Chauffer Driven Car arrangements, Sight Seeing Arrangements, Travel Insurance and Travel Arrangements (Airline and Ground) can also be provided.
- AEL partners with a specialized security services firm to provide security solutions to its clients. The following security services would be available.
- On request, special security arrangements can be made for the passengers of the aircraft.
- Airports are assessed for security risks and the reports shared with the customers to make informed decisions and take adequate precautions, where necessary.
- Hotel assessment are also provided as a special service to our customers.
- Country assessments evaluate the risks associated with traveling to the country.
- Executive Protection or “bodyguards” can be provided to high risk individuals on request.
- Safety & Quality is the foundation of a successful business, and if not integrated properly can cost airlines valuable time and money.